Refund policy

Return Rules Summary

• Returns accepted within 14 days of delivery (request must be submitted within 14 days)
• Customer pays return shipping
• No restocking fees
• Sale items follow the same 14-day return policy

Returns & Refunds Policy (14 Days)

We offer a 14-day return window, meaning you have 14 days from the delivery date to request a return.

1) Return Requests Must Be Approved First

All returns require approval before you ship anything back.
Returns sent without approval will be refused and not refunded.

To request a return, email support@Essentia-Perfume.com and include:

• Your order number

• The item(s) you want to return

• A clear, justified reason for the return
  (Example: damaged on arrival, wrong item received, defective sprayer, etc.)

If your request is approved, we’ll send return instructions.

2) Return Eligibility

To qualify for a return, the item must be:

• Unused and unopened

• In the same condition you received it

• In original packaging (including any seals, boxes, inserts)

• With proof of purchase

Important (Fragrance Hygiene Policy):
Because fragrance is a personal care product, we do not accept returns for items that are opened, used, or unsealed, unless the item arrived damaged/defective or you received the wrong item.

3) Authentication Before Any Refund

All returns are inspected and authenticated before any refund is processed. This helps prevent counterfeit or swapped returns.

If a return appears used, tampered with, swapped, or fails authentication, it will be denied and no refund will be issued.

Refund processing time

Once we receive your return, we will inspect it and email you our decision. For returns that meet this policy, we will issue the approved refund to your original payment method within 5 business days of receiving the return. Your bank or payment provider may take additional time to post the refund.

4) Return Shipping (Customer Responsibility)

Customers are responsible for return shipping costs.
We do not charge any restocking fees.

5) Damages, Defects, or Wrong Item

Please inspect your order when it arrives. If your item is damaged, leaking, defective, or incorrect, contact us immediately at support@Essentia-Perfume.com so we can fix it.

6) Non-Returnable Items

We do not accept returns for:

• Opened, used, or unsealed fragrances (except verified damage/defect/wrong item cases)

• Gift cards

8) Exchanges

We don’t offer direct exchanges. If your return is approved, return the item and place a new order for what you want.