FAQ

Support

Frequently asked questions

Everything you need to know about Essentia 10ml sprays.

01 — Authenticity

The real thing, guaranteed

Are these real designer fragrances or dupes/imitations?

100% real. Every Essentia bottle contains authentic designer fragrance — the same juice you'd find in the original retail bottle. We purchase full-size bottles from authorized channels and hand-decant them into our 10ml atomizers. No dupes, no "inspired by" alternatives, no dilutions. We stake our family's reputation on authenticity.

How do I know it's authentic and not watered down?

We source only new-in-box, factory-sealed bottles from reputable distributors. Our decanting process is precise and hygienic — we use professional tools and work in a clean environment. We never mix, blend, or modify the original fragrance in any way. What goes into your Essentia bottle is exactly what's in the original designer bottle.

Why is it so much cheaper than the full-size bottle?

Simple math. A 100ml bottle of Acqua di Gio costs $140 retail. We buy at wholesale, decant 10ml for you, and pass the savings on. You're getting the same fragrance, just in a smaller, smarter size. No middlemen, no retail markup.

02 — Product & Sizing

Everything about our 10ml bottles

How long does a 10ml bottle last?

On average, a 10ml bottle gives you about 100–120 sprays. With normal daily use (3–4 sprays), that's roughly 4–6 weeks of wear. It's the perfect amount to truly experience a scent before deciding if you want a full-size bottle.

What does the bottle look like?

Our 10ml bottles are premium metal twist-up atomizers with a sleek, modern design. They're refillable, durable, and designed to look as good as the fragrance inside them. No cheap plastic vials — this is a bottle you'll be proud to pull out.

Do you sell full-size bottles too?

Yes! Many of our fragrances are available in both our signature 10ml travel size and the original full-size bottle at competitive prices. Try the 10ml first, and upgrade to full-size when you find your favorite.

03 — Shipping & Returns

Getting your scent to your door

How fast do you ship?

Orders are processed and shipped within 1–3 business days. Free standard shipping on all U.S. orders over $75. We ship carefully — your fragrance arrives protected and ready to enjoy.

Do you ship internationally?

Yes! We ship worldwide. International shipping rates are calculated at checkout based on your location. Please note that customs/import duties may apply depending on your country.

What's your return policy?

We want you to love your purchase. If there's any issue with your order (damage, wrong item, quality concern), contact us at support@essentia-perfume.com and we'll make it right. Due to the nature of fragrance, opened products cannot be returned for a refund, but we'll work with you to find a solution.

04 — About Essentia

The family behind the brand

Who is behind Essentia?

We're four brothers from Southern California who love designer fragrances. We started Essentia because we believed luxury scents should be accessible without the $300 price tag. Every order is handled by our family team right here in California.

What are the vending machines I've seen?

Essentia operates luxury perfume vending machines in upscale venues across Orange County and Los Angeles. They're cloud-connected, beautifully designed, and stocked with the same authentic fragrances you'll find in our online store. Find locations at essentia-perfume.com/find-us.

Still have questions?

We're here to help. Reach out and our team will get back to you within 24 hours.